Refunds and replacements

Digital access and account setups cannot be “returned” the way a parcel can. Read this before you pay.

Replacement

If a delivered setup fails for a reason covered in the WhatsApp confirmation, ask in that same thread. The replacement window is agreed in chat for that order, not guessed from a different product page.

When a refund is unlikely

• The access was delivered as described and later restricted because of how it was used.
• The request changed after delivery to a different tier or a different limit.
• The buyer cannot complete the checks we listed before payment.

How to ask

Reply on the original WhatsApp thread and keep the product link in the message. That is how we match the request to the offer.